Tech Support Companies Optimistic About H-1B Visa Program Overhaul
Several trends shaped the tech support industry in 2017, including the rise of messaging apps for tech support and the increasing use of Al and chatbots for customer support. Industry experts are saying customer identity and access management (CIAM), augmented reality, and predictive analytics will shape this New Year. Now, attention has shifted to the new bipartisan plan for reforming the H-1B visa program.
The hope is that this reformation will be better for the tech industry than its predecessor. The H-1B program is a temporary (nonimmigrant) U.S. visa that allows U.S. employers to employ foreign workers in specialty occupations. According to the American Immigration Council, jobs such as engineering, mathematics and technology often qualify. The initial duration of a H-1B visa is three years, which can be extended for a maximum of six years.
The expectation is that the bill by Californian Republican, Rep. Darrel Issa, will make some … Continue reading >>>