It goes without saying that without incident management, everything would essentially be in chaos. In fact, you could argue that it would be nearly impossible to run a business in today’s modern world without having it to restore operations in the event that services are down. After all, almost everything is run by computers and networks these days and even a minor hiccup in the system can easily create significantly undesirable effects for a business. By having the right incident management process in place, the impact can be minimized if not mitigated completely.

Before opting for its implementation at your company however, there are a few things that will require your careful consideration in order to better reap the benefits of incident management while avoiding any potential issues along the way. Here are some dos and don’ts that you should keep in mind.

Do: Keep the infancy or maturity of

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